Terms & Conditions

Please help us take a moment to go over our Terms & Conditions. It’ll help make sure everything goes smoothly!

These services are provided by The Nomad's Office, a brand legally operating under Agile Office LLC, located at 30 N Gould St Ste R, Sheridan, WY 82801, USA (Registered Agents Inc). We use local service providers in each location to provide the service and deliver your rental equipment.

1. Our Agreement

By using our services, you agree to these Terms & Conditions and our Privacy Policy. If something doesn’t sit right with you, let us know, and we’ll do our best to help!

2. Age Requirement

You need to be at least 18 years old to use our services. By moving forward, you confirm you’re 18 or older.

3. Keeping Things Fresh

We continually strive to improve and are always working on our offerings, so we might make changes to our services now and then. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. If there’s a big change, we’ll do our best to keep you in the loop!

4. Rental Period

  • How Long?: Your rental starts when we deliver the equipment and ends on the return date we agree on.
  • Need More Time?: Just give us a heads-up at least 5 days before your rental ends if you need an extension. We’ll try our best to accommodate you! Please keep in mind that extensions are subject to availability and may incur additional charges.
  • Running Late?: If you’re returning the equipment late without letting us know, there may be some extra charges.

5. Delivery & Pickup

Because we use trusted local service providers in each location to manage the equipment and logistics, delivery and pickup will be handled by our local partners.

  • Where?: We’ll deliver and pick up the equipment at your building’s designated lobby or delivery area as instructed by your building management. You’ll just need to meet our delivery partner there. You are responsible for collecting and returning the equipment to our delivery partner at these locations.
  • Assembly: Unless agreed otherwise, we’ll deliver desks and chairs fully assembled, ready for you to use.
  • Monitors: Our monitors come in their original boxes, complete with all necessary parts, and additional HDMI cables. Need something extra like an HDMI to USB Type-C adapter? Let us know ahead of time, and we’ll make sure you’re all set!
  • Check It Out: Please inspect the equipment when you receive it and let us know right away if anything’s missing or not quite right.

6. Security Deposit & Damage Authorization

  • No Locked Funds: We don't lock your money. There is no deposit sitting in some account for weeks! Instead, we keep your credit card details securely on file via Stripe.
  • The Authorization: When you book, you authorize us (through Stripe) to charge your card up to 150% of the equipment's retail value if anything goes sideways (such as damage, loss, or theft).
  • What the 150% Covers:
    1. Replacement gear
    2. Delivery costs
    3. Labor
    4. Downtime
  • Upfront Deposits: In some specific cases, we may still require a standard upfront deposit. (If an upfront deposit is collected, please note that 5.75% of it will be withheld for credit card fees upon return, resulting in a refund of 94.25% of your deposit payment, processed within 7 working days of the equipment return).
  • Speed Up the Return Process: To ensure you are cleared of liability when returning the gear:
    • Video Confirmation: Before we pick up the equipment, please send us a quick video showing the monitor working, then turning off. Make sure to slowly and clearly show the screen is free of scratches and that the time on the monitor is within 10 minutes of sending the video.
    • Packing It Up: Send us photos of the packing process, making sure to show all parts are secured in their original protective packaging. Please take extra care with the monitor screen to avoid any scratches.

7. Equipment Care

  • Handle with Care: Please use the equipment only as intended and follow any instructions we provide.
  • No DIY Fixes: If something goes wrong, please do not attempt any repairs, modifications, or disassembly yourself. Contact us and we’ll handle it.

Monitor Safety & Packaging Requirements

Please take extra care of the monitor at all times, especially the monitor screen. Extra attention is required during repacking and pickup preparation. Please ensure that:

  • The monitor is packed tightly and securely inside its original box.
  • No items, accessories, cables, loose parts, or small screws can move freely inside the box or come into contact with the monitor screen.
  • All original protective foam, sleeves, packaging materials, inserts, and protective gear are kept and reused during repacking.
  • All original parts, accessories, adapters, cables, screws, and protective materials are safely stored and returned together with the monitor.
  • The monitor’s original box is mandatory and required for: safe transportation, maintaining the manufacturer/supplier warranty, protecting the monitor during rentals, and maintaining a high-quality experience for all renters.

Loss or Damage to Monitor or Monitor Box

  • Loss or damage to a monitor’s original box will be treated the same as loss or damage to the monitor itself.
  • Any lost or damaged monitor and/or monitor box may trigger your 150% authorization to cover: full replacement cost of a new monitor at current retail prices, delivery and logistics costs for replacement, downtime compensation, and additional manpower/repair costs.
  • In Case of Damage or Loss: You are fully responsible for any damage, loss, or theft during your rental period. Please help us avoid unnecessary charges by storing the equipment, original packaging, and all protective materials in a safe and secure environment at all times.

8. Changes and Cancellations

Credit card fees are non-refundable. All refunds refer to rental and delivery costs.

  • Canceling Before Delivery: If you cancel at least 45 days before delivery, you’ll get a full refund.
    • At least 30 days before delivery: 10% cancellation fee.
    • At least 21 days before delivery: 25% cancellation fee.
    • At least 15 days before delivery: 50% cancellation fee.
    • At least 7 days before delivery: 75% cancellation fee.
  • Early Returns: If you wish to return the equipment before the end of the rental period, please notify us 5 days in advance to arrange a pickup in time. Refunds for early returns are not guaranteed and will be assessed on a case-by-case basis.

9. Payments, Booking & Verification

  • Booking Confirmation: Equipment availability may differ, and only full payment confirms your equipment booking reservation.
  • Identity Verification: To keep everything secure regarding your booking and deposit authorization, when necessary, we will also require you to provide:
    • A copy of your passport (including the bio page)
    • A copy of your visa and entry stamp
    • A selfie for identity verification
  • How to Pay: We accept credit cards and bank transfers. We do not accept American Express (Amex) or debit cards.
  • Currency: Payments are processed in Thai Baht (THB) and/or USD, depending on the automated system at checkout.
  • Failure to Pay: Non-payment or declined transactions will result in the cancellation of your booking. Failure to pay any outstanding fees, including additional charges for damages or late returns, will be considered a breach of contract and pursued in accordance with governing laws, including potential legal action and additional recovery costs.

10. Quality Guarantee

  • Our Standards: All equipment is thoroughly tested before and after each rental to ensure optimal performance.
  • Problems?: If you run into any issues, reach out to us right away so we can help!

11. Liability and Indemnification

  • Use at Your Own Risk: Our services and equipment are provided "as is" without warranties of any kind. You use the equipment at your own risk.
  • Limitation of Liability: We are not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the equipment or services. This includes, but is not limited to, damages for personal injury, property damage, loss of data, or business interruption.
  • Indemnification: You agree to indemnify and hold harmless The Nomad's Office, Agile Office LLC, its local service providers, affiliates, and employees from any claims, damages, liabilities, and expenses arising out of your use of the equipment and services or breach of these Terms & Conditions.

12. Privacy & Data Protection

  • Data Collection: We collect and process personal information necessary to provide our services effectively. This includes, but is not limited to, contact details, ID verification documents, and rental history.
  • Data Security: We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
  • Data Sharing: We may share your information as required by law or as necessary to provide our services (e.g., sharing delivery information with our local logistics partners).
  • User Rights: You have the right to access, correct, or request deletion of your personal data.

13. Intellectual Property

  • Our Content: Everything we provide—from text to logos—is owned by The Nomad's Office (Agile Office LLC). You’re welcome to use it, but please don’t reproduce or modify it without our permission.

14. Unforeseen Events

If something beyond our control (like a natural disaster or internet outage) affects our ability to provide services, we’re not responsible for any delays or failures.

15. Governing Law

The governing law for these Terms & Conditions depends on the specific jurisdiction where the services are provided by our local service providers, as well as the corporate jurisdiction of Agile Office LLC in Wyoming, USA. Any disputes will be handled in the appropriate corresponding courts.

Thank you for choosing The Nomad's Office & Agile Office LLC! We’re here to make your remote work experience as seamless as possible. If anything isn’t clear or if you need help, don’t hesitate to reach out.